Returns Policy

Whilst we do everything within our power to ensure that the product that you receive is the product you have ordered and arrives in perfect condition and stays that way, we understand that sometimes there may be a reason that you feel necessitates a return of the product.  Please read the following carefully to help us help you.
 
Product has arrived damaged? If for some reason your product has arrived damaged in some way, please let us know within 24 hours of receipt to minimise any delay in us providing you with a replacement. 
Please contact us:

ph: 08 9586 2099 or by email: customerenquiries@thecookskitchen.com.au

 PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY DAMAGE AND INFORM US STRAIGHT AWAY.  Don’t forget to include the product name (serial number if appropriate), your order number, reason for return and your contact details.
 
Changed your mind? The Cooks Kitchen does not offer refunds or returns for simply changing your mind.
 
Had the product for awhile and a fault has occurred? With all warranty claims we will do everything we can to ensure the process is as smooth as possible and resolved quickly.

 
If you are unsure if your product is still under warranty please contact us on ph:08 9586 2099 or by email: customerenquiries@thecookskitchen.com.au
Make sure that you include your product (and model number if appropriate), order number, details of what is wrong and your contact details.  We will be in touch with you in regards to your warranty details and the best way to return the product so that we can get the process happening on organising your replacement.
 
How to return product? For the best way to return the product please wait for instructions from the staff at The Cooks Kitchen who will advise you on this.
 
Please note:  Delivery fees are non-refundable. You will, however not be charged a second delivery fee for an exchanged or replacement product.